Support
Support
Questions, bug reports and feature requests all go to the same place, and are usually answered within two working days.
daclen10@gmail.com
Best for anything account-specific.
Reporting a problem
Tell us what you pressed, what you expected and what happened. Any error text shown on screen is the most useful thing you can include.
Before you write in
A few problems have the same answer often enough to be worth listing.
"Connect your TikTok account first"
Your session has expired or you are in a different browser from the one you authorised in. Press Connect again from the Studio screen.
The audience list only offers "Only me"
Expected while the application is under review by TikTok — review-stage applications can post privately only.
Publishing fails immediately
Usually the account's own settings: a private account, or comments and Duet switched off at the account level. Studio shows TikTok's reason verbatim — send it to us if it is not self-explanatory.
A video is stuck on "processing"
Give it a few minutes for a large file, then check the TikTok app directly — the video is often already there. If it never appears, send us the time you published and we will look.
Account deletion
To disconnect, press Disconnect in Studio or remove Mindframe Studio under Security and permissions in the TikTok app. To have anything else associated with your use deleted, email us and say so; we will confirm when it is done.
Security issues: if you believe you have found a vulnerability, email daclen10@gmail.com with the details before disclosing it publicly. We will respond.